Cancellation policy
Effective Date: January 1, 2026
Returns
Because our products are food items, we cannot accept returns on opened products for food safety reasons. We accept returns on unused and unopened products within 30 days of delivery. Please contact us before sending any returns so we can provide return instructions.
Refunds
Once we receive and inspect your returned item, we’ll notify you of the status of your refund. If approved, your refund will be issued to your original payment method. Please note that it may take several business days for your financial institution to process the refund. Shipping charges are non-refundable unless the return is the result of our error.
Damaged, Incorrect, or Missing Orders
If your order arrives damaged, contains the wrong item, or something is missing, please contact us within 7 days of delivery.
Include:
- Your order number
- A brief description of the issue
- Photos of the product and packaging (if applicable)
We’ll work quickly to make things right by offering a replacement or refund when appropriate.
Lost Packages
If your tracking shows that your package is delayed or appears to be lost, please reach out to us. We’ll help investigate with the shipping carrier and determine the best solution.
Quality Guarantee
We put a lot of care into creating products we’re proud to serve our own families. If you have a quality concern with one of our mixes, we’d genuinely love to hear from you. While we can’t guarantee refunds on every opened product, we review each situation individually and will always do our best to take care of our customers.
Return Shipping
If the return is due to our mistake (such as receiving the wrong product or a damaged item), we’ll cover the cost of return shipping.
For all other approved returns, customers are responsible for return shipping costs.
Questions? We’re always happy to help.
sales@solfoodcompany.com
Thank you for supporting our small business. We’re grateful to be part of your kitchen.