Shipping and
Returns

Order Processing
Orders are typically processed and shipped within 24 hours of purchase (excluding weekends and U.S. holidays). Once your order ships, you’ll receive a shipping confirmation email with tracking information so you can follow your package every step of the way.

Shipping Locations
At this time, we only ship within the United States.

Shipping Rates
Shipping costs are calculated at checkout based on your order size and delivery location.
Enjoy FREE standard shipping on all U.S. orders over $70.

Delivery Times
Delivery times vary depending on your location and the shipping carrier selected at checkout.
While we do everything we can to ship orders quickly, once a package leaves our warehouse, delivery timelines are controlled by the shipping carrier and may occasionally experience delays.

Order Tracking
As soon as your order ships, we’ll send you a tracking email so you can keep an eye on your delivery from our kitchen to yours.

Incorrect Shipping Information
Please double-check your shipping address before placing your order.
If an incorrect or incomplete address is provided, it may delay delivery or result in additional shipping charges if the package is returned to us.
If you notice a mistake, contact us as soon as possible at support@solfoodcompany.com. If your order hasn’t shipped yet, we’ll do our best to update it.

Lost or Delayed Packages
If your package appears to be delayed, don’t worry. We’re happy to help. Please reach out to us at sales@solfoodcompany.com, and we’ll work with you to track down your order and find the best solution.

Questions?
We’re a small business, and every order means the world to us. If you ever have questions about your shipment, we’re just an email away.
sales@solfoodcompany.com

Returns
Because our products are food items, we cannot accept returns on opened products for food safety reasons. We accept returns on unused and unopened products within 30 days of delivery. Please contact us before sending any returns so we can provide return instructions.

Refunds
Once we receive and inspect your returned item, we’ll notify you of the status of your refund. If approved, your refund will be issued to your original payment method. Please note that it may take several business days for your financial institution to process the refund. Shipping charges are non-refundable unless the return is the result of our error.

Damaged, Incorrect, or Missing Orders
If your order arrives damaged, contains the wrong item, or something is missing, please contact us within 7 days of delivery.
Include:

• Your order number
• A brief description of the issue
• Photos of the product and packaging (if applicable)

We’ll work quickly to make things right by offering a replacement or refund when appropriate.

Lost Packages
If your tracking shows that your package is delayed or appears to be lost, please reach out to us. We’ll help investigate with the shipping carrier and determine the best solution.

Quality Guarantee
We put a lot of care into creating products we’re proud to serve our own families. If you have a quality concern with one of our mixes, we’d genuinely love to hear from you. While we can’t guarantee refunds on every opened product, we review each situation individually and will always do our best to take care of our customers.

Return Shipping
If the return is due to our mistake (such as receiving the wrong product or a damaged item), we’ll cover the cost of return shipping.
For all other approved returns, customers are responsible for return shipping costs.

Questions? We’re always happy to help.
sales@solfoodcompany.com
Thank you for supporting our small business. We’re grateful to be part of your kitchen.